23916 – Operational Support Grade – HMP Hull & HMP Humber

  • Post Date: February 8, 2019
  • Apply Before: September 8, 2019
  • Applications 0
  • Views 61
Job Overview

9 days bank, public and privilege holidays

  • access to a paid Level 2 apprenticeship in customer service
  • access to the generous Civil Service pension scheme
  • access to childcare vouchers, season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme
  • National – B – £18,726

    The salary figures quoted are for a 37 hour working week inclusive of a 17% unsocial hours working allowance and any additional market supplement payment that will only be paid at certain locations.

    Responsibilities, activities and duties

    You will be flexibly deployed to perform operational roles across the prison as required. Responsibilities, activities and duties are likely to include:

    • gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios 
    • control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
    • visits: book visits; identify and process visitors on their arrival, escorting them if required
    • censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence 
    • night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for 
    • reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage 
    • prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
    • food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle 
    • driving duties: transport prisoners and their escorts to their destination in the cellular vehicle; collect mail from local sorting office  
    • phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors  
    • procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents

    How to apply

    Stage 1

    1. Tell us about yourself
      Click apply and fill in your personal details on our application form

    2. Take a short online test
      When you apply, you will receive an email with detailed instructions on how to take our online test. This is a game-based assessment that checks you have the right natural strengths and preferences to become an Operational Support Grade. This will take around 40 minutes to complete, but there is no time limit. 
      You don
      t need to be a gamer to do well on this test. Were just looking for your natural ability to succeed in the role.

    Before you take the real test, you will be able to practice. You’ll receive instructions on how to do this when you apply.
    Stage 2

    If you pass the test, we’ll invite you for an interview.

    The interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work.

    For more information please visit our website: www.prisonsupportrole.co.uk

    Job offers: ‘merit’ vacancy

    This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on your score.

    When all applicants have completed the assessment centre, the prison will make job offers to those with the highest scores first when positions become available.

    You can stay on the merit list for 12 months. After this, you’ll need to apply again.

    Please note – you are applying to a cluster campaign and as such may be allocated to any of the prisons listed in this advert. 

    Please note that it is ideal for candidates to hold a driving licence however it is not essential.

    The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

    In addition you will receive 17% unsocial workings allowance. This has been inlcuded in the salary figures quoted.

    Working Arrangements & Further Information

    Some of MoJ’s, including NOMS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

    Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

    If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

    The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment.


    Annual Leave

    -The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

    Bank, Public and Privilege Holidays

    -You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment


    -The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

    Work Life Balance

    -The Prison Service is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. The Prison Service offers flexible working subject to completion of a satisfactory probationary period and NVQ

    Season Ticket Advance

    -After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

    Childcare Vouchers

    -The Prison Service offers a childcare vouchers scheme. The scheme enables staff to take part of their salary in the form of Childcare Vouchers. This is known as a Salary Sacrifice. The vouchers can then be used to help meet the costs of any form of registered or approved childcare for children aged 0-16. The vouchers are exempt from tax and National Insurance contributions


    -The Prison Service is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

    -There are opportunities to access promotion programmes and the Prison Service provide a variety of training appropriate to individual posts

    -All staff receive security and diversity training and an individual induction programme into their new roles


    -All candidates are subject to security and identity checks prior to taking up post

    -All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within NOMS

    -All staff are required to declare whether they are a member of a group or organisation which the Prison Service considers to be racist

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’srecruitment principles.

    The Civil Service embraces diversity and promotes equality of opportunity.

    There is a guarant

    Job Detail
    • Offerd Salary£20.000 - £25.000 per year
    • Career LevelExecutive
    • Experience2 Years
    • GenderBoth
    • INDUSTRYOther/not classified
    • QualificationMaster’s Degree
    Shortlist Never pay anyone for job application test or interview.